HYDROXIVA

Shipping Policy

Free Shipping in the Continental United States

At Hydroxiva, we are pleased to offer free shipping on all orders to the Continental United States. Our commitment to customer satisfaction includes providing fast and reliable delivery services without additional costs.

  • No minimum order requirement for free shipping
  • All products shipped from our facility in Arlington, VA
  • Free delivery to all Continental U.S. addresses
  • Professional delivery service via FedEx or UPS
  • Standard delivery time: 3-5 business days
  • Order processing time: 48 hours

Shipping Process

We process all orders Monday through Friday, excluding federal holidays. Once your order is confirmed, our team carefully prepares your items for shipment within our 48-hour processing window.

  1. Order confirmation sent via email
  2. Order processing and quality check (within 48 hours)
  3. Package dispatch with tracking number
  4. Delivery within 3-5 business days

Order Tracking

Every shipment includes comprehensive tracking capabilities. Once your order is dispatched:

  • You will receive an email with your tracking number
  • Track your package's journey in real-time through our carrier's website
  • Receive automated updates about your delivery status
  • Access detailed delivery information and estimated arrival times

International Shipping

For international shipping inquiries, please contact our customer service team:

International shipping rates and delivery times vary by destination. Our team will provide detailed information about shipping options and costs for your specific location.

Shipping Restrictions

Please note the following shipping restrictions:

  • We cannot ship to P.O. boxes
  • Some remote areas may require additional delivery time
  • Certain locations may incur additional shipping charges
  • International orders may be subject to customs duties and taxes

Delivery Issues

In the rare event of delivery issues:

  • Contact our customer service team immediately
  • Provide your order number and tracking information
  • We will investigate and resolve any shipping concerns
  • Missing or damaged packages will be addressed promptly

For assistance with delivery issues, contact us at:

Hydroxiva
936 N Quantico St
Arlington, VA 22205
United States
Phone: +1 (703) 532-9384
Email: ask@hydroxiva.com

Holiday Shipping

During major holidays and peak seasons:

  • Processing times may be slightly longer
  • We will notify customers of any potential delays
  • Holiday shipping schedules will be posted on our website
  • Customer service remains available for shipping inquiries

Policy Updates

This shipping policy is subject to change. Any modifications will be posted on this page with an effective date. We encourage customers to review this policy periodically for updates.

Last updated: February 22, 2026