Service Policy
Last updated: February 22, 2026
1. Service Overview
At Hydroxiva, we are committed to providing exceptional service for all your hydration needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@hydroxiva.com
- Phone: +1 (703) 532-9384
- Address: 936 N Quantico St, Arlington, VA 22205, USA
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 4:00 PM EST
- Sunday: Closed
3. Product Repair Services
3.1 Available Services
- Bottle cap replacement
- Seal restoration
- Insulation repair
- Surface refinishing
- Component replacement
- Deep cleaning services
3.2 Service Timeframes
Standard repair services typically require:
- Assessment: 1-2 business days
- Minor repairs: 2-3 business days
- Major repairs: 5-7 business days
- Custom component replacement: 7-14 business days
4. Warranty Services
4.1 Standard Warranty
All new bottles purchased from Hydroxiva come with:
- 30-day satisfaction guarantee
- 1-year warranty against manufacturing defects
- Free component replacement for missing pieces (reported within 7 days of purchase)
4.2 Extended Warranty
Optional extended warranty services include:
- 3-year extended protection
- Priority repair service
- Free replacement of worn components
- Discount on future repairs
5. Custom Services
5.1 Product Customization
- Custom color applications
- Personalized engraving
- Custom capacity modifications
- Specialized lid configurations
- Corporate branding options
5.2 Additional Services
- Product care workshops
- Maintenance consultations
- Bulk order support
- Corporate program management
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Detailed inspection: $25
- Expert consultation: $50
6.2 Repair Costs
- Minor repairs: $20-35
- Major repairs: $45-120
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Quality testing before return
- Photographic documentation of repairs
- Satisfaction guarantee on all services
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Product model and serial number
- Purchase date and location
- Detailed description of issues
- Photos of damaged components
- Preferred service timeline
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine parts and materials
10. Updates to Service Policy
Hydroxiva reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.