Returns Policy

Return Period

Our return policy extends for 30 days from the date of delivery. After this 30-day period has elapsed, we regret that we cannot offer refunds or exchanges.

Eligible Returns

We accept returns on products that:

• Were shipped by Hydroxiva
• Are in their original condition
• Show manufacturing defects
• Were incorrectly shipped items
• Are unopened and unused

Non-Returnable Items:

• Personalized or custom-made bottles
• Items with signs of use or wear
• Products without original packaging
• Bottles with damaged safety seals
• Clearance or final sale items

Return Process

1. Contact our customer service team at ask@hydroxiva.com or call +1 (703) 532-9384
2. Obtain a Return Merchandise Authorization (RMA) number
3. Package your item securely with all original materials
4. Include your order number and RMA number with the return
5. Ship to our returns department at:
   Hydroxiva Returns
   936 N Quantico St
   Arlington, VA 22205
   USA

Refund Process

Once we receive and inspect your return, we will send a confirmation email. If approved, your refund will be processed within 5 business days.

Please Note:

• Original shipping costs are non-refundable
• Return shipping costs are the customer's responsibility
• Refunds will be issued to the original payment method
• Processing time for refunds may vary by payment provider (2-5 business days)

Damaged or Defective Items

If you receive a damaged or defective item:

1. Document the damage with photos
2. Contact us within 48 hours of delivery
3. We will arrange for return shipping at our expense
4. A replacement will be shipped once we receive the damaged item

Exchange Policy

We offer exchanges for:

• Different sizes of the same product
• Different colors of the same product
• Defective items

Exchange requests must be made within the 30-day return period.

International Returns

For international orders:

• Customer is responsible for return shipping costs
• Return authorization is required before shipping
• Customs duties and taxes are non-refundable
• Processing time may be extended due to international shipping

Warranty Claims

Warranty claims are handled separately from returns. Please visit our Warranty Information page for details about warranty coverage and claims process.