Payment Policy
Accepted Payment Methods
At Hydroxiva, we offer several secure payment options for your convenience:
- Credit/Debit Cards - We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover
- PayPal - A secure and convenient way to pay online
- Bank Transfer - Available for corporate orders
PayPal Payments
When choosing PayPal as your payment method:
- You will be redirected to the secure PayPal payment page
- Log in with your PayPal credentials to confirm payment
- No PayPal account? You can still pay with a credit/debit card through PayPal's secure gateway
- Your order will be shipped to the address registered with your PayPal account unless specified otherwise
Transaction Security
Your security is our priority:
- All transactions are processed through secure, encrypted connections
- We utilize industry-standard SSL encryption for all payment processing
- Your payment information is never stored on our servers
- We comply with PCI DSS requirements for secure payment processing
Billing Information
Important details about our billing process:
- All prices are displayed in USD
- Your card will be charged only when your order ships
- You will receive an email confirmation of your payment
- Detailed invoice will be included with your order
Corporate Orders
For corporate orders and bulk purchases:
- Contact us at ask@hydroxiva.com for corporate pricing
- Purchase orders accepted from approved corporate accounts
- Special payment terms available for bulk orders
- Corporate account setup available upon request
Payment Issues
If you experience any payment-related issues:
- Contact our customer service team at +1 (703) 532-9384
- Email us at ask@hydroxiva.com
- Visit our office at 936 N Quantico St, Arlington, VA 22205, USA
- Our team will assist you promptly during business hours
Refund Policy
Our refund process ensures customer satisfaction:
- Refunds are processed through the original payment method
- Processing time varies by payment method (3-10 business days)
- Shipping costs are non-refundable unless specified
- See our Returns Policy page for complete details
Policy Updates
This payment policy was last updated on February 22, 2026. We reserve the right to modify these terms at any time. Any changes will be posted on this page with an updated revision date.